What we collect when you book a repair or message us, what we use it for, and how long we keep it.
When you book an appointment or open a repair we store your name, email address, phone number, your device model and the fault you describe. If you create an account we also store an encrypted version of your password. We do not store card details: payments are taken in store.
To manage your appointment, keep you updated on the repair, tell you when the device is ready, and answer your questions. We also use it in aggregate to understand which faults are most common and stock parts accordingly.
Nobody, for commercial purposes. We share data only with the providers we need to run the service (site hosting and notification delivery), and only what is strictly necessary to deliver the service you asked for.
We keep repair history for as long as the warranty runs, and for the statutory invoice retention period. You can ask us to delete your account and personal data at any time.
You can request access, correction, portability or deletion of your data by writing to info@avphonerepairllc.com. We respond within 30 days at the latest.
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